Last updated: November, 2025
At YNotGame, we focus on providing high-quality products and reliable services. To ensure fairness and transparency, the following refund, return, and cancellation terms apply to all customers.
PRODUCT PURCHASES (New & Pre-Owned Gaming Gear)
A) Eligibility for Return / Refund
A return or refund is only possible if:
1. The product delivered is damaged in transit
2. The product received is incorrect
3. The product does not turn on or function when first used
To be eligible:
You must inform us within 24 hours of delivery
Product must be unused, unmodified, and in original condition
Box, manual, cables, and all accessories must be returned
We reserve the right to decline a return if:
Product has scratches, damage, or misuse after delivery
Physical or liquid damage occurs after unboxing
Packaging, accessories, serial numbers, or warranty stickers are missing
Our refund and returns policy lasts 1 days. If 1 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 1 days after delivery
B) Non-Returnable / Non-Refundable Items
1. Used/pre-owned items sold under “No Return / No Refund”
2. Items damaged by customer
3. Software, game codes, subscriptions
4. Accessories with normal wear & tear
5. Items purchased during a clearance or sale
C) Replacement
If the returned item passes inspection, you may choose:
Replacement of same model, OR
Store credit usable for another purchase
Cash refunds are issued only if a replacement is unavailable.
GAMING SLOT BOOKINGS (Play Zone / Café)
Slot bookings are non-refundable
Customers may reschedule a booking at least 1 hour before the slot time
Missed, late, or unattended sessions will not be refunded or rescheduled
If a customer arrives late, play time will be reduced accordingly
YNotGame is not responsible for:
Power outages inside your premises
Internet or game server downtime
Personal connection or account issues
If YNotGame cancels a slot (rare), customers may reschedule or receive store credit.
REPAIR SERVICES
A) Diagnostic Fee
Some devices require a non-refundable diagnostic or inspection fee
Even if the customer declines repair after diagnostics, the fee remains non-refundable
B) Repair Completion & Refunds
A refund is only possible if:
We are unable to repair the device, AND
No spare parts have been installed
No refunds are given if:
The device is already repaired
Customer changes their mind after repair
Device was previously tampered with or had liquid/physical damage
A problem returns due to customer misuse
C) Warranty on Repairs
Warranty covers only the specific part replaced
Warranty does not cover physical damage, liquid damage, overheating, or accidental drops
If a customer tampers with the device after repair, warranty becomes void
Any future issues unrelated to the replaced part are not covered
D) Customer Responsibility
We are not responsible for loss of gaming data, storage files, or saved progress
We are not responsible for accessories not listed during device submission
SELLING OLD GEAR TO US (Buyback / Exchange)
Once a used item is sold to YNotGame, no returns or buybacks are accepted
Customer must verify the final price before completing the sale
Government-issued ID proof may be required
PROCESSING TIME FOR REFUNDS
If approved:
Refunds or store credits are processed within 7–10 working days
Bank transfer timelines depend on your bank
Shipping and diagnostic fees are non-refundable
Fraud Prevention & Abuse
YNotGame reserves the right to:
Reject returns suspected of misuse, swapping parts, or fraudulent claims
Ban customers who repeatedly abuse return or refund policies
How to Request a Return or Support
To file a return or service claim:
Email: contact@ynotgame.com
Include order number, pictures/video, and issue description
Incomplete or unverifiable claims may be delayed or rejected.